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Gift Card Policy

GIFT CARD POLICY

DGLI Group Ltd – Don’t Get Locked In
Effective Date: 20/03/2026
Last Updated: 20/03/2026

1. Company Information

Data Controller: DGLI Group Ltd
Trading As: Don’t Get Locked In
Registered Office: Floors 1-2 Allhallows, Bedford MK40 1LN
Company Registration Number: 16670689
Email: [email protected]
Phone: 01234 374 100
Data Protection Enquiries: [email protected]

2. Purchasing Gift Cards

Gift cards can be purchased:

  • Online through our website
  • In person at our premises
  • By telephone
  • By email request

Gift cards are available in custom amounts to suit your requirements.

Payment must be received in full before the gift card is issued.

3. Validity and Expiration

  • Gift cards are valid for 12 months from the date of purchase
  • The expiry date will be clearly stated on the gift card
  • Gift cards cannot be used after the expiry date
  • No refunds or extensions will be given for expired gift cards
  • We recommend booking well in advance of the expiry date to ensure availability

4. Redemption

  • Gift cards can be redeemed against any of our escape room experiences
  • Gift cards must be presented at the time of booking or payment
  • For security purposes, the gift card will be validated against the recipient’s email address
  • Gift card codes must be provided when booking online or by telephone
  • Multiple gift cards can be used per booking

5. Partial Redemption and Balance

  • If the booking value is less than the gift card value, the remaining balance will stay on the card for future use
  • If the booking value exceeds the gift card value, the difference must be paid by the recipient
  • Gift card balances can be checked by contacting us at [email protected] or by telephone
  • No cash will be given for any unused balance

6. Transferability

  • Gift cards can be transferred to another person
  • To transfer a gift card, please contact us with the new recipient’s email address
  • Lost or stolen gift cards cannot be replaced or refunded
  • Treat gift cards like cash – we are not responsible for lost, stolen, or damaged gift cards

7. Restrictions and Limitations

  • Gift cards cannot be exchanged for cash
  • Gift cards cannot be refunded except where required by law
  • Gift cards cannot be used to purchase additional gift cards
  • Gift cards cannot be used for bar purchases unless explicitly stated otherwise
  • Standard booking terms and conditions apply to all bookings made with gift cards
  • Peak time supplements may apply to certain dates – any additional charges must be paid separately
  • Gift cards are subject to availability at the time of booking

8. Modifications and Amendments

  • Bookings made with gift cards are subject to our standard cancellation policy
  • If a booking is cancelled and eligible for a refund, the refund will be issued back to the gift card
  • The gift card expiry date will not be extended due to cancellations or rebookings

8. Business Changes

  • In the unlikely event that we cease trading, gift cards will be honoured up until the closure date where possible
  • DGLI Group Ltd reserves the right to refuse redemption of gift cards that appear fraudulent or have been tampered with
  • We reserve the right to verify gift card authenticity before acceptance

9. Promotional Gift Cards

  • Promotional or complimentary gift cards may have different terms and conditions which will be clearly stated
  • Promotional gift cards may have restrictions on dates or experiences
  • Promotional gift cards may have shorter validity periods

10. Contact Information

Gift Card Enquiries:
Email: [email protected]
Phone: 01234 374 100
Address: Floors 1-2 Allhallows, Bedford MK40 1LN